Privacy Policy

Last updated May 23, 2018

Giddyapp, LLC ("giddyapp", "we", "our") is committed to protecting your privacy. This privacy policy ("Policy") describes how giddyapp collects, uses, and secures your personal information when using giddyapp's services. This Policy applies to the websites available under the domain names “giddyapp.io”, "gdap.co", and “trygiddyapp.com" (the “Sites”) which are owned and operated by giddyapp and all giddyapp services made available to you on, through or in association with the Sites or giddyapp’s online application (the “Service”).

What We Collect

Information You Provide to Us

Basic Account Information
When you sign up for our Product we ask for your name, email address, and a password. This information is used to provide you a unique, secure login for your account.

Service Based Information
During the use of our Site and/or Product you might voluntarily provide Giddyapp with other personal or business information in order to take advantage of the services our Site and/or Product makes available. For example, when using our Product's invoicing system you might opt to provide Giddyapp with your business address so it can be displayed on your invoices. Any personal or business information you decide to provide during the course of using our services is completely voluntary. If you choose not to provide personal information which is required for the functionality of a service it's possible we might not be able to provide that service.

Billing Information
If you subscribe to our Product you will be asked to provide additional payment information (e.g. credit card information) that is required to process the transaction and your Product subscription payments. We use a trusted third-party service called Stripe to securely store and process billing information.

Information We Collect Automatically

Log Information
Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.

Usage Information
We collect information about your usage of our services. For example, to handle support in our Product we use a third-party service called Intercom that enables us to interact with our customers via chat and email. This third-party service collects information about how often our customers use our Product and which parts of our Product receive the most (and least) usage. We use this information to improve our existing services and to prioritize new features and services for the future. Another example is our use of Google Analytics on our Site, a third-party service that helps us monitor traffic patterns on our Site. We use this information to help us optimize the content and structure of our Site to be as useful as possible to our visitors.

Location Information
We may determine the approximate location of your device from your IP address. We collect and use this information to calculate how many people visit our Site and Product from certain geographic regions. This helps us prioritize and plan features to support different geographic locations. For example, Giddyapp's invoicing system supports a number of international currencies. Currency support can be prioritized based on this location information. Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Giddyapp uses cookies and other technologies like pixel tags to help us identify the effectiveness of things like email campaigns and advertisements. For example, if Giddyapp runs an advertisement on a third-party website and someone clicks the ad and arrives on our Site we might use a pixel tag to let us know the visitor arrived to our Site from the ad helping us gauge the effectiveness of the ad. For more information about cookies read our Cookie Policy below.

Information We Collect from Other Sources We may get information about you from sources outside of our Site or Product. For example, our Product has the ability to integrate with third-party services. If you voluntarily choose to connect your Giddyapp account to a third-party service there might be information collected from the third-party service and stored in your Giddyapp account in order to facilitate the intended results of the integration.


How and Why We Use Information

We use information about you as mentioned above for the purposes listed below:



Legal Bases for Collecting and Using Information

Regarding EU data protection laws, our legal use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account--for example, in order to enable access to our Product on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information--for example, to provide and update our services, to improve our services so that we can offer you an even better user experience, to safeguard our services, to communicate with you, and better understand user retention and attrition, to monitor and prevent any problems with our services, and to personalize your experience; or (5) You have given us your consent.

Sharing Information

How We Share Information

We do not sell our users' private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Third Party Services

We may share information about you with third party services who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), and those that help us understand and enhance our services (like analytics providers). This also includes third party integrations you might voluntarily choose to connect your Giddyapp account to--information might be shared with the third party in order to facilitate the intended results of the integration.

Sub-Processors

In order to allow services on our behalf, Giddyapp may share data about visitors and customers with our contracted service providers. Service providers are only authorized to use personal information necessary to complete the services requested. Giddyapp may also share Data about Giddyapp Visitors and Customers with the Company’s service providers to ensure information quality, and with third-party social networking and media Web sites, for marketing and advertising on said sites. Unless described in this Privacy Statement, Giddyapp does not share, sell, rent, or trade any information with third parties for their promotional purposes.

Giddyapp uses the following Sub Processors:

Billing Information

Giddyapp uses third-parties in regards to payment processing. These payment processors may not use your personal information for any reason outside processing your credit card information for the intended services.

Legal Requests

We may disclose information about you in response to a subpoena, court order, or other governmental request.

Business Transfers

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Giddyapp goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

With Your Consent

We may share and disclose information with your consent or at your direction. For example, we may share your information with third party integrations with which you initiate.

Security

We work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our services for potential vulnerabilities and attacks. Your online account for our Product is protected by your own email and password so we encourage you to keep your password private to reduce risks of unauthorized access to your account. Giddyapp uses SSL encryption for your Product account data and your credit card information (and any client payments you accept online) are handled securely using Stripe, Square, or Paypal’s third-party payment processing.

We only retain personal information and business data for as long as necessary to provide a service, or to improve our services in the future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure 100% of the time, and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Choices

You have several choices available when it comes to information about you:

Limit the Information that You Provide

If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our services may not be accessible.

Opt-Out of Electronic Communications

You may opt out of receiving promotional messages from us. Just follow the instructions in those messages (e.g. clicking an "unsubscribe" link in an email). If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Close Your Account

If you no longer want to use our services you can close your account via your account subscription screen.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation ("GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:



Transferring Information

Giddyapp, LLC is based in the United States, and as such the information about you that we process when you use our services in the EU will be used, stored, and/or accessed by parties operating outside the European Economic Area (EEA) including Giddyapp and third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

In short, we only work with partners, affiliates and third-party providers (listed as sub processors above) whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your log in information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to help understand and save user’s preferences for future visits, and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you disable cookies, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

IP Addresses and Log Files

Giddyapp may also automatically collect information when you access our services. This may include Internet Protocol (“IP”) addresses, log files, pages viewed, browser type, links you interact with and other usage information. For example, we collect IP addresses to track and aggregate non-personal information, such as using IP addresses to allow us to identify the regions from which users navigate to our Services. Giddyapp may also collect IP addresses from users when they log into the Services as part of our log-in and security features.

Privacy Policy Changes

Giddyapp may change its Privacy Policy from time to time. We encourages users to frequently check this page for any changes to the Privacy Policy. If we make changes, we will notify you by revising the modification date above, and, in some cases, we may provide additional notice (such as adding a statement to our home page or sending you a notification through email or via an in-app notification). Your further use of our services after a change to our Privacy Policy will be subject to the updated policy. If you have any questions about our privacy policy, please contact us.